Terms & Conditions
Agreement to Terms
By accessing or using bhaktiraas.co.in ("Website"), placing an order, or purchasing products from Bhakti Raas ("we," "us," "our"), you agree to be bound by these Terms & Conditions.
If you do not agree, please do not use our website or services.
Last Updated: 23 Nov 2025
Who Can Use This Website
You must be:
· 18 years or older, OR
· Using the site with parental/guardian consent
By placing an order, you confirm:
· You are legally capable of entering into binding contracts
· All information you provide is accurate and truthful
· You have authority to use the payment method provided
**We reserve the right to refuse service** to anyone for any reason at any time.
Products & Pricing
Product Information
We strive for accuracy but:
· Product colors may vary slightly due to screen settings
· Products may have minor variations (this is natural and adds to their uniqueness)
· Product availability can change without notice
· We may update product details, images, or descriptions anytime
Product variations include:
· Slight color differences
· Minor weave irregularities
· Natural fabric characteristics
**These are not defects**—they're proof of authentic handcrafted work.
Pricing
· All prices are in Indian Rupees (INR)
· Prices include applicable taxes (GST)
· Shipping charges apply as stated at checkout
· Prices may change without notice
Price shown at checkout is final (even if price changes after you add to cart)
Pricing errors:
If we discover a pricing error after you've ordered:
· We'll notify you immediately
· You can choose to proceed at correct price or cancel
· We're not obligated to honor incorrect prices
Orders & Payment
Placing Orders
· Adding items to cart doesn't reserve them
· Your order is confirmed only after payment is successful
· You'll receive email/SMS confirmation
We reserve the right to:
- Refuse or cancel any order
- Limit quantities per customer
- Reject orders that appear fraudulent
- Cancel orders if product is unavailable.
Payment
Accepted methods:
· Credit/Debit Cards
· UPI (GPay, PhonePe, Paytm)
· Net Banking
· Wallets (Paytm, PhonePe, etc.)
· Cash on Delivery (COD - where available)
Payment security:
- All payments processed through secure gateways (Razorpay/PayU/etc.)
- We never store your card details
- Your payment information is encrypted
COD orders:
- May require advance verification call
- Limited to orders under ₹5,000 (may vary)
- Subject to availability in your location
Failed Payments
If payment fails:
- Order won't be confirmed
- No product will be shipped
- Retry payment or use different method
- If money was deducted, refund processed in 7-10 business days
Shipping & Delivery
Processing time: 2-5 business days
Shipping time:3-7 business days (varies by location)
Total time:5-12 business days typically
We ship to: All serviceable PIN codes in India (verified at checkout)
Shipping costs:
· Calculated at checkout based on location
· Free shipping on orders above ₹1,500 (may change)
Delivery issues:
- We're not responsible for delays by shipping partners
- You're responsible for providing correct address
- Failed deliveries due to wrong address may incur re-shipping charges
- Unclaimed packages will be returned; refund issued minus shipping costs
**International shipping:** Not currently available
Returns, Exchanges & Refunds
Intellectual Property
What belongs to us:
· Website content (text, images, videos)
· Bhakti Raas logo and branding
· Product photography
· Blog articles and written content
· Designs and artwork
· The "offering ritual" concept and process
You may NOT:
❌ Copy, reproduce, or distribute our content
❌ Use our images for commercial purposes
❌ Resell our products as your own brand
❌ Claim our content as yours
❌ Use our brand name without permission
Violations may result in legal action.
Fair use:
✓ Share our content on social media (with credit/tag)
✓ Write reviews with our product photos (with attribution)
✓ Personal, non-commercial use
User Conduct
When using our website, you agree NOT to:
❌ Provide false information
❌ Use automated systems (bots, scrapers)
❌ Attempt to hack or disrupt the site
❌ Post offensive or illegal content (reviews, comments)
❌ Harass our staff or other customers
❌ Place fraudulent orders
❌ Abuse return/refund policies
❌ Resell products at markup (without wholesale agreement)
❌ Impersonate Bhakti Raas or our staff
Violations may result in:
· Account suspension/termination
· Order cancellation
· Legal action
· Reporting to authorities (if illegal activity)
Account Responsibility
If you create an account:
· You're responsible for maintaining password security
· You're responsible for all activity under your account
· Notify us immediately if account is compromised
· Don't share login credentials
We're not liable for:
- Unauthorized access due to your negligence
- Loss of data if you forget password
Limitation of Liability
To the maximum extent permitted by law:
We are NOT liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages beyond the price of the product purchased
- Issues caused by third parties (shipping, payment gateways)
- Website downtime or technical errors
- Product variations inherent to handloom items
Our maximum liability:
The amount you paid for the product in question. This doesn't affect your statutory rights under Indian consumer protection laws.
Disclaimers
Website provided "as is":
· We don't guarantee uninterrupted service
· Technical errors may occur
· Information may not always be current
· Third-party links not under our control
Product disclaimers:
- Handloom products have natural variations
- Colors may appear different on different screens
- Product availability subject to change
- We don't guarantee specific results from using products
Privacy & Data
Our personal information is governed by our Privacy Policy. By using our website, you also agree to our Privacy Policy: [Link]
Communication
By using our services, you consent to receive:
Transactional messages (can't opt out):
- Order confirmations
- Shipping updates
- Delivery notifications
- Customer support responses
Marketing messages (can opt out):
- Newsletter
- Promotional offers
- New arrivals
- Blog updates
**Unsubscribe:** Click unsubscribe in any marketing email or contact support@9810546766
Communication channels:
- Email: support@bhaktiraas.co.in
- WhatsApp: 9810546766
Third-Party Services
We use third-party services:
- Payment gateways (Razorpay, PayU, etc.)
- Shipping partners (Delhivery, BlueDart, etc.)
- Email providers (Mailchimp, Klaviyo, etc.)
- Analytics (Google Analytics, Facebook Pixel)
**These services have their own terms and privacy policies.** We're not responsible for their practices.
External links:
Our website may link to third-party sites (Instagram, YouTube, blogs). We're not responsible for their content or practices.
Force Majeure
We're not liable for delays or failures caused by events beyond our control:
- Natural disasters (floods, earthquakes, etc.)
- Pandemics or public health emergencies
- War, riots, civil unrest
- Government restrictions
- Strikes or labor disputes
- Technical failures (internet outages, server crashes)
- Supplier issues
In such cases:
- We'll notify you of delays
- Orders may be cancelled with full refund
- No liability for indirect damages
Governing Law & Jurisdiction
These Terms are governed by the laws of India.
Jurisdiction:
- All disputes subject to courts in Faridabad.
- You agree to exclusive jurisdiction of these courts
Dispute resolution:
1. Contact us first: 9810546766
2. We'll attempt good-faith resolution within 30 days
3. If unresolved, mediation or arbitration before litigation
4. Litigation only as last resort
Consumer rights:
This doesn't limit your rights under Indian Consumer Protection laws.
Changes to Terms
We may update these Terms at any time.
Changes will be effective:
- Immediately upon posting
- With updated "Last Updated" date
- Major changes may be notified via email
“Your continued use” after changes means you accept updated Terms.
*Review regularly*to stay informed of any updates.
Entire Agreement
These Terms, along with our Privacy Policy and Return Policy, constitute the entire agreement between you and Bhakti Raas.
**No verbal agreements or promises** supersede these written Terms.
Waiver
Our failure to enforce any right or provision doesn't constitute a waiver of that right.
**Example: If we don't act on one policy violation, we can still act on future violations.
Contact Us
📧 Email: support@bhaktiraas.co.in
📱 WhatsApp: [Your Number]
📍 Address: Bhakti Raas, Sec 49, Faridabad, India
Acceptance of Terms
**By clicking "Place Order," creating an account, or using our website, you acknowledge that:**
✓ You have read these Terms
✓ You understand these Terms
✓ You agree to be bound by these Terms
✓ You're legally capable of entering this agreement
**If you don't agree, please don't use our services.**
Thank you for choosing Bhakti Raas. We're honored to serve you.🙏