Return, Refund & Exchange Policy
Last Updated: November 22, 2024
At Bhakti Raas, your satisfaction is important to us. We want you to love your blessed saree. If it's not right, we're here to help.
═══════════════════════════════════════════════════
⏰ 7-DAY RETURN POLICY
We accept returns within 7 days of delivery.
You Can Return For:
✓ Exchange (different size/color/style)
✓ Refund (if you're not satisfied)
✓ Manufacturing defects
✓ Damaged during shipping
✓ Wrong item shipped
Time Limit: Within 7 days from delivery date
═══════════════════════════════════════════════════
✅ RETURN CONDITIONS
To be eligible for return, your saree must be:
✓ Unused and unworn
✓ Unwashed and unaltered
✓ Original tags attached
✓ In original packaging (reusable bag)
✓ No stains, marks, or odors (perfume, smoke, etc.)
✓ Returned with all accessories (blouse piece, if included)
We Cannot Accept Returns:
✗ Worn or washed sarees
✗ Sarees with tags removed
✗ Sarees altered or tailored
✗ Items marked "Final Sale"
✗ Returns after 7-day window
✗ Damaged due to misuse
═══════════════════════════════════════════════════
🔄 EXCHANGE OR 💰 REFUND - YOUR CHOICE
OPTION 1: EXCHANGE
Swap for different size, color, or style
- Free exchange if same/higher price
- Price difference refunded if lower price item
- Exchange shipped within 2-3 days of receiving return
OPTION 2: REFUND
Get your money back
- Full product refund (original payment method)
- Shipping charges non-refundable (unless our error)
- Refund processed within 5-7 business days
You decide what works best for you!
═══════════════════════════════════════════════════
📝 HOW TO RETURN
Step 1: Contact Us (Within 7 Days of Delivery)
📱 WhatsApp: 9810546766
Provide:
- Order number
- Item name
- Reason for return (exchange or refund)
- Preferred exchange item (if exchanging)
- Photos (if defect/damage)
Step 2: Approval (Within 24 Hours)
We'll review and approve your return request via email/WhatsApp.
Return Shipping Cost:
- Customer pays: ₹100-150 (regular returns)
- We pay: Defective/damaged/wrong item shipped
Pack securely with original packaging. Keep tracking number.
Step 3: Receive Exchange or Refund (7-12 Days)
Exchange: New item shipped within 2-3 days of receiving return
Refund: Processed within 5-7 days of receiving return
═══════════════════════════════════════════════════
💰 REFUND DETAILS
Refund Amount:
- Product cost: Full refund ✓
- Original shipping: Non-refundable ✗
(Refunded only if item was defective/damaged/wrong)
- Return shipping: Non-refundable ✗
Refund Timeline: 5-7 business days after we receive your return
Refund Method:
- Credit/Debit Card: 5-7 business days
- UPI: 2-3 business days
- Net Banking: 5-7 business days
- COD Orders: Bank transfer (provide account details)
You'll receive email confirmation when refund is processed.
═══════════════════════════════════════════════════
🚫 NON-RETURNABLE ITEMS
These items cannot be returned or exchanged:
✗ Sale items marked "Final Sale" or "No Returns"
✗ Custom or personalized orders
✗ Items purchased from third-party retailers (not our website)
✗ Products without original tags/packaging
═══════════════════════════════════════════════════
📦 DAMAGED OR DEFECTIVE ITEMS
If your saree arrives damaged or has manufacturing defects:
Step 1: Report Immediately (Within 24 Hours)
Don't accept delivery if package is visibly damaged.
Email photos to: support@bhaktiraas.co.in
- Photos of damaged/defective item
- Photos of packaging
- Order number
Step 2: Choose Your Resolution
We'll offer:
- Free replacement (no return shipping charge), OR
- Full refund (including original shipping cost)
Your choice! No questions asked for genuine defects/damage.
Step 3: Quick Resolution (48 Hours)
We prioritize defect/damage cases—resolved within 2 days.
═══════════════════════════════════════════════════
💳 REFUND PROCESS TIMELINE
Here's what happens after you ship your return:
Day 1-2: We receive your returned item
Day 2-3: Quality inspection completed
Day 3-4: Refund initiated
Day 8-10: Refund appears in your account
Total: 7-10 days from when you ship the return
═══════════════════════════════════════════════════
📦 RETURN SHIPPING TIPS
Pack Your Return Safely:
✓ Use original packaging (bag/box) if possible
✓ Add bubble wrap or paper for cushioning
✓ Seal securely with tape
✓ Mark "Fragile - Handle with Care"
✓ Keep tracking number until process is complete
Recommended Couriers:
- India Post (₹100-120, reliable)
- Delhivery (₹120-150, fast)
- DTDC (₹100-130, economical)
- Blue Dart (₹150-200, premium)
Send via courier with tracking—don't send untracked!
═══════════════════════════════════════════════════
⏱️ COMPLETE RETURN TIMELINE
Day 0: Delivered to you
Day 1-7: You decide to return (contact us within 7 days)
Day 7-8: Return approved, you ship item back
Day 9-11: We receive and inspect return
Day 12-14: Exchange shipped OR refund processed
Day 17-20: Exchange delivered OR refund in your account
Total: 2-3 weeks for complete return process
═══════════════════════════════════════════════════
❓ COMMON QUESTIONS
Q: Can I return if I wore the saree once?
A: No. Must be unworn, unwashed, with tags for return.
Q: I removed the price tag. Can I still return?
A: No. All original tags must be attached.
Q: Can I get a refund for "change of mind"?
A: Yes! Within 7 days, if unused and tags attached.
Q: What if I want to exchange for different color?
A: Absolutely! Return original, we'll ship new color.
Q: Can I return after 7 days?
A: Unfortunately, no. 7-day window is strict (from delivery date).
Q: Who pays return shipping?
A: You pay (₹100-150). We pay only if item is defective/damaged/wrong.
Q: How long for refund to show in my account?
A: 5-7 business days after we receive your return.
Q: Can I return a gift?
A: Yes. Contact us with delivery address, we'll look up the order.
Q: Can I return sale items?
A: Depends. Items marked "Final Sale" cannot be returned.
Q: What if my exchange item is out of stock?
A: We'll offer similar item or process full refund.
═══════════════════════════════════════════════════
💳 COD ORDER REFUNDS
For Cash on Delivery orders, refunds via bank transfer.
Please Provide:
- Bank account number
- IFSC code
- Account holder name
- Branch name
- PAN card copy (for amounts over ₹25,000)
Refund processed within 7-10 business days after we receive your bank details.
═══════════════════════════════════════════════════
📞 RETURN SUPPORT
Questions about your return?
📧 Email: support@bhaktiraas.co.in
Subject: "Return Request - Order #[Your Number]"
📱 WhatsApp: 9810546766
For faster service, include:
- Order number
- Item name
- Clear photos (if defect/damage)
═══════════════════════════════════════════════════
🙏 OUR COMMITMENT
At Bhakti Raas, we stand behind every saree we send. If you're not completely satisfied, we'll make it right—with the same care with which your saree was offered to Krishna.
Your happiness matters to us.
Thank you for choosing Bhakti Raas. 🙏
═══════════════════════════════════════════════════
RELATED POLICIES
═══════════════════════════════════════════════════
POLICY UPDATES
This policy is effective as of November 22, 2024 and may
be updated periodically.
Last Updated: November 22, 2024
For questions: support@bhaktiraas.co.in
© 2024 Bhakti Raas. All Rights Reserved.