Privacy Policy
Your Privacy Matters to Us
At Bhakti Raas, we collect only what we need to serve you better. This policy explains what information we collect, how we use it, and how we protect it.
Last Updated: 21 Nov 2025
What Information We Collect
When You Shop:
- Name, email, phone number
- Shipping and billing address
- Payment information (processed securely by our payment partners)
- Order history and preferences
When You Visit Our Website:
- IP address and browser type
- Pages you visit and time spent
- Device information
- Cookies (small data files that improve your experience)
When You Contact Us:
- Email or WhatsApp conversations
- Feedback, reviews, and testimonials
- Photos you share (with permission)
We never collect: Aadhaar numbers, caste, religion, or unnecessary personal data.
How We Use Your Information
✓ Process your orders (shipping, payment, delivery)
✓ Communicate with you (order updates, support, newsletters)
✓ Improve our service (understand what you like, fix issues)
✓ Personalize your experience (product recommendations)
✓ Send marketing (new arrivals, offers—only if you opt in)
✓ Comply with laws (taxes, legal requirements)
We never:
❌ Sell your data to third parties
❌ Spam you with unwanted emails
❌ Share your personal details without consent
Who We Share Data With
We share your information only with trusted partners who help us serve you:
Shipping Partners:To deliver your order (Delhivery, BlueDart, etc.)
Payment Processors: To process payments securely (Razorpay, PayU, etc.)
Email Service: To send newsletters (Mailchimp, Klaviyo, etc.)
Analytics: To understand website usage (Google Analytics)
Government: Only if legally required (tax authorities, law enforcement)
All partners are bound by strict confidentiality agreements.
Cookies & Tracking
We use cookies to:
- Remember your cart items
- Keep you logged in
- Understand which pages you visit
- Show relevant ads (Google, Facebook)
You can disable cookies in your browser settings, but some features may not work properly.
Third-party cookies:
Google Analytics, Facebook Pixel, and similar tools help us understand visitor behaviour. These companies have their own privacy policies.
Your Data Rights
You have the right to:
✓ Access your data (see what we have)
✓ Correct errors (update your information)
✓ Delete your account (remove your data)
✓ Opt-out of marketing emails (unsubscribe anytime)
✓ Download your data (portable format)
**To exercise these rights:** Email support@bhaktiraas.co.in
How We Protect Your Data
Security measures:
- SSL encryption (secure connection)
- Secure payment gateways (PCI-DSS compliant)
- Password-protected admin access
- Regular security audits
- Limited employee access (only who need it)
No system is 100% secure, but we follow industry best practices to protect your information.
Marketing Communications
When you sign up, you may receive:
- Order confirmations (transactional—can't opt out)
- Shipping updates (transactional)
- Newsletter (weekly—can unsubscribe anytime)
- New arrivals and offers (can unsubscribe anytime)
**To unsubscribe:** Click "Unsubscribe" in any email or email support@bhaktiraas.co.in
Third-Party Links
Our website may link to external sites (Instagram, YouTube, blogs, payment gateways). **We're not responsible for their privacy practices.** Please read their policies before sharing information.
Changes to This Policy
We may update this policy periodically. Changes will be posted here with a new "Last Updated" date. Major changes will be notified via email.
Your continued use of our website** after changes means you accept the updated policy.
International Users
We currently operate only in India. If you're outside India and use our website, your data may be transferred to and stored in India, subject to Indian laws.
Legal Basis (For Compliance)
We process your data based on:
- Consent: You gave permission (newsletter signup, account creation)
- Contract: Necessary to fulfill your order
- Legal obligation: Required by Indian law (taxes, accounting)
- Legitimate interest: Improving our service, fraud prevention
Your Consent
By using our website, you consent to:
- Collection of information as described
- Use of cookies and tracking
- Communication via email/SMS/WhatsApp
- Processing by our trusted partners
You can withdraw consent anytime by contacting us or deleting your account.
We encourage you to contact us first so we can resolve the issue directly.
We treat your data the way we'd want ours treated: with respect and care.
Questions? We're here to help.